Question 1

How do I get started with PayeWaive?

Accepted Answer

To get started, simply reach out to us to set up your account. We&#8217;re currently working on a self-service sign-up feature that will allow you to create an account and start using the software right away. In the meantime, our team is ready to help you get set up and guide you through the process.

Question 2

What does the “Include Conditional Waiver” option mean for subcontractor invoicing?

Accepted Answer

When processing subcontractor invoices, you have the option to include a conditional waiver. You can choose to collect the invoice alone, or for an additional fee, you can collect the conditional waiver and/or additional documents that need a signature at the same time.

Question 3

Can I use PayeWaive Payments for all types of invoices?

Accepted Answer

Yes! PayeWaive Payments can be used to process any accounts payable (AP) invoices as well as payments for subcontractors. If you&#8217;re paying subcontractors, the process may involve additional steps, such as signing lien waivers before the payment is released. Our platform allows you to handle both scenarios seamlessly, giving you the flexibility to align payments with your internal workflows and compliance needs.

Question 4

Can I get a discount for high-volume usage or fixed pricing?

Accepted Answer

Yes! We offer both high-volume discounts and fixed pricing options to suit your needs. Fixed pricing provides the convenience of a predictable monthly fee at a discounted rate, based on your pre-arranged usage. If your usage exceeds the agreed amount, standard overage rates will apply.

Because high-volume thresholds and fixed pricing depend on your specific usage patterns, we encourage you to contact our sales team to discuss a customized plan tailored to your business.

Question 5

Do you charge extra for custom waivers or other documents?

Accepted Answer

No, there is no additional charge for setting up custom waivers or other documents requiring signatures. However, some lead time is needed to configure these documents to meet your needs.

Custom documents can include company-specific waivers, owner waivers, or any other documents requiring electronic signatures.

Question 6

What happens if I don’t use any services in a month?

Accepted Answer

No long-term commitment is required to use PayeWaive, but there is a fixed monthly fee of $200 to maintain access to the software. There are no penalties for not using the software. The flat fee covers the costs of keeping your account active, including ERP system integrations and platform maintenance.

Question 7

Is customization available, and how much does it cost?

Accepted Answer

Yes, we offer customization services to meet specific needs. The cost of customization depends on the scope of the work, and it will require discussions to fully understand your requirements. This process includes consultations, planning, and providing a detailed quote.

If you’re interested in exploring customization options, please reach out to us to start the conversation. We’ll be happy to work with you to determine if a tailored solution is the right fit for your business.

Question 8

Who is NatPay, and what is their role in PayeWaive Payments?

Accepted Answer

NatPay is our trusted payment processing partner. With decades of experience in the payments industry, NatPay is a well-known and highly regarded provider, ensuring that all payments are handled professionally, securely, and efficiently.

By partnering with NatPay, we can offer you a seamless payment experience backed by their expertise and reputation for reliability.

Question 9

When are payments processed, and how long does it take for vendors to receive them?

Accepted Answer

Payments are processed once daily. You can submit as many payments as you need, but all payments are batched together at a specific cut-off time. This cut-off window is clearly displayed in the application to help you plan your submissions.

Payments submitted before the cut-off will be processed and sent to vendors, with funds arriving in their bank accounts the following business day. Payments submitted after the cut-off will be included in the next day’s batch.

Question 10

How is vendor banking information collected and handled?

Accepted Answer

Vendor banking information can be pulled directly from your ERP system or manually entered into the PayeWaive platform. While we perform validation checks during the payment process to help ensure accuracy, it is ultimately the responsibility of the general contractor to verify that the payment details, such as bank account and routing numbers, are correct.

Ensuring accurate banking information is critical to avoid delays or errors in processing payments.

Question 11

Who can I pay using PayeWaive Payments?

Accepted Answer

PayeWaive Payments is designed to handle both regular accounts payable (AP) payments and subcontractor payments. For subcontractor payments, you can opt to collect lien waivers before releasing the funds, ensuring compliance with your processes.

The payment product is fully flexible and can be used independently of other PayeWaive features. Whether you need to pay vendors, suppliers, or subcontractors—with or without waivers—our platform supports your needs. You can even use PayeWaive Payments exclusively if that’s all you require.

Question 12

How many payments can I send at a time, and how are costs calculated?

Accepted Answer

You can batch as many payments as you need—there is no limit to the number of payments you can process at once. All payments are sent out once a day, provided there are sufficient funds available to cover them.

The cost is based on the number of outgoing payments. For example, if you pay 10 vendors in a single batch, it counts as 10 individual payments. Each payment incurs its own transaction fee, even if they are processed together in the same batch.

Question 13

How do I reconcile payments made through PayeWaive?

Accepted Answer

All payments processed on a given day are batched together, so your bank account will show a single transaction for the total dollar amount of that batch. To help you reconcile this with individual vendor payments, we provide detailed reconciliation reports that match the bank transaction to the payments sent.

For supported ERP systems, we also offer integration options that can automatically reconcile payments within your ERP system, streamlining the process and reducing manual effort.

Pricing

Standard

High Volume

Professional

Enterprise